Health Complaints Act 2016

On completing a follow up investigation the Commissioner must prepare a written report of the investigation.

In the report the Commissioner must set out—

whether the Commissioner has found that the health service provider has failed to take the actions—

that the health service provider undertook to take; or

that were recommended; and

any recommendation of action that the health service provider should take and the time within which to carry out the recommendation; and

the time within which the health service provider must provide a written response to the report to the Commissioner; and

if so requested by a person who made submissions in the investigation and against whom the Commissioner has made an adverse decision, a summary of the submissions made in relation to that decision.