Functions of Service Victoria CEO
15 Functions of Service Victoria CEO
The Service Victoria CEO has the following functions—
to perform transferred customer service functions;
S. 15(ab) inserted by No. 6/2022 s. 14(a).
to perform customer service functions—
under an agreement under Part 2A; or
delegated or authorised under Part 2B or another enactment;
to develop customer service standards to improve the delivery of Government services to individuals;
S. 15(c) substituted by Nos 6/2022 s. 14(b), 5/2024 s. 6(1).
to verify identity;
to assist the Minister to develop identity verification standards to achieve a consistent and secure process to verify identity;
to issue electronic identity credentials;
to provide advice and information on matters relating to customer service functions and identity verification functions;
S. 15(fa) inserted by No. 6/2022 s. 14(c).
to perform any functions as directed by the Minister under Part 3C;
S. 15(fb) inserted by No. 6/2022 s. 14(c), repealed by No. 5/2024 s. 26.
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S. 15(fc) inserted by No. 6/2022 s. 14(c).
to establish and maintain service agency databases;
S. 15(fd) inserted by No. 5/2024 s. 6(2).
to support the digital delivery of Government services;
S. 15(fe) inserted by No. 5/2024 s. 6(2).
to establish and maintain a centralised point of contact for access to Government services;
S. 15(g) amended by Nos 6/2022 s. 14(d), 5/2024 s. 6(3).
to perform functions ancillary to a function referred to in paragraphs (a), (ab), (b), (c), (fa), (fc), (fd) and (fe);
S. 15(h) amended by No. 6/2022 s. 14(e).
to perform any other functions conferred by or under this Act or any other law.
This Act’s bill:Explanatory memorandumSecond reading speech
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