Service Victoria Act 2018

Subject to subsection (2), if a customer service function requires the delivery, giving, grant or issue (however described) of an authority or official information document under an enactment, the Service Victoria CEO, in performing the function, may satisfy that requirement by delivering the authority or document in one or more of the following forms—

a hard copy;

an electronic document;

a digital token.

The Service Victoria CEO must deliver the authority or official information document—

in the form agreed with the service agency head or the person authorised by the service agency head; or

otherwise in accordance with the agreement, authorisation, delegation, direction or regulations that provide for the performance of the customer service function by the Service Victoria CEO under this Act or another enactment.