Development of customer service standards
20 Development of customer service standards
The Service Victoria CEO must develop standards that relate to one or more of the following—
the customer experience with the provision of services;
the development and design of processes for the provision of services;
the handling of customer complaints, including response times for handling customer complaints;
the monitoring of and reporting on compliance with the customer service standards;
any other matter related to the exercise of customer service functions.
Customer service standards must be published on the Internet.
Pt 5 Div. 3 (Heading and ss 21–24) amended by No. 6/2022 ss 18–20, repealed by No. 5/2024 s. 28.
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Pt 5A (Heading and ss 24A–24D) inserted by No. 6/2022 s. 21.
This Act’s bill:Explanatory memorandumSecond reading speech
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