Process for closing betting accounts
77H Process for closing betting accounts
The provider must ensure that the process for closing a betting account is simple and easy for a reasonable person to use.
Penalty for this subregulation: for an individual or a body corporate, a fine of $1 000.
The provider must ensure that the process for closing a betting account allows the holder to close the betting account by —
telephone; or
email; or
any other means by which the holder may use the betting account to place a bet.
Penalty for this subregulation: for an individual or a body corporate, a fine of $1 000.
The provider must prominently display the process for closing a betting account —
if the provider maintains a website — on the website; and
if an account holder is able to access their betting account using the Internet — at the location on the Internet at which the holder accesses the betting account.
Penalty for this subregulation: for an individual or a body corporate, a fine of $1 000.
Subregulation (5) applies if —
the provider does not maintain a website; and
an account holder’s betting account only allows the holder to use the betting account to place a bet using a telephone.
If the account holder so requests by telephone, the provider must, by telephone, give the holder details of the process for closing the betting account.
Penalty for this subregulation: for an individual or a body corporate, a fine of $1 000.
[Regulation 77H inserted: SL 2025/30 r. 4.]
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