Electricity Industry Act 2004

The Authority may, by instrument in writing, approve a scheme that provides for a person (the electricity ombudsman) to investigate and deal with —

disputes and complaints under customer contracts or the AES code of practice; and

disputes between —

customers and licensees; or

customers and registration holders; or

customers and electricity marketing agents;

complaints by customers about —

licensees; or

registration holders; or

electricity marketing agents;

any other kind of dispute or complaint (whether or not under a customer contract) that is prescribed by the regulations.

A scheme may treat a failure to make a decision within a specified period as a decision of a particular kind.

A scheme may be made applicable to a dispute or complaint that arose before the commencement of the scheme, but not earlier than 12 months before that commencement.

The Authority may, by instrument in writing, approve an amendment to an approved scheme.

Notice of an approval under subsection (1) is to be published in the Gazette.