1Citation
These regulations are the Electricity Industry (Customer Contracts) Regulations 2005.
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Bill homepageThese regulations are the Electricity Industry (Customer Contracts) Regulations 2005.
These regulations come into operation on 1 January 2006.
In these regulations, unless the contrary intention appears —
business day means a day that is not a Saturday, Sunday or public holiday;
code of conduct has the meaning given to that term in section 78;
customer has the meaning given to that term in section 47;
customer contract means a standard form contract or a non‑standard contract;
distributor, in relation to a customer, means the person holding —
a distribution licence; or
an integrated regional licence,
for the distribution system through which electricity is supplied to the customer;
meter means equipment used to measure the quantity of electricity supplied to a customer;
network equipment means the meter and any wires, apparatus or other equipment used for or in connection with the supply of electricity and located upstream from the meter;
non‑standard contract has the meaning given to that term in section 47;
price includes charge, fee and tariff;
provision of a customer contract means a provision, term or condition of a customer contract;
residential customer means a customer to whom electricity is supplied for residential purposes;
retailer, in relation to a customer, means the retail licensee selling, or intending to sell, electricity to the customer;
retail licensee has the meaning given to that term in section 47;
section means a section of the Act;
security deposit means an amount of money provided as security against the customer defaulting on a payment due to the retailer under a customer contract;
standard form contract has the meaning given to that term in section 47;
supply means the supply of electricity to a customer;
supply premises means the premises to which electricity is, or will be, supplied under a customer contract.
[Regulation 3 amended: Gazette 31 Mar 2006 p. 1344; 27 Dec 2013 p. 6474; SL 2022/103 r. 4.]
Parts 2 and 4 do not apply to a non‑standard contract entered into before 31 March 2006.
A customer contract must be in a format that makes it easy to read.
A customer contract must be expressed in clear, simple and concise language.
A customer contract must specify the day on which the contract comes into effect and the period for which it has effect.
A customer contract must specify the retailer’s —
company name and business name (if different from its company name);
Australian Business Number or Australian Company Number;
registered office address and business address (if different from its registered office address);
postal address;
telephone number;
email address; and
internet website address.
A customer contract must give an exact description of the goods and services that the retailer will provide under the contract.
A customer contract must require the customer to pay for electricity supplied under the contract.
A customer contract must prohibit the customer from tampering with or bypassing network equipment or allowing any other person to do so.
A customer contract must describe the circumstances in which —
the retailer has a right to disconnect supply; and
the retailer is required to reconnect supply.
In this regulation —
benefit change means a change to, or the expiry of, a benefit (such as a price discount) provided under a customer contract to the customer during a period that ends earlier than the date on which the contract will end.
If a customer contract provides for a benefit change, the contract must —
state that the retailer is required to inform the customer, not more than 40 business days and not less than 20 business days before the date of the benefit change, of —
the benefit change; and
the options for supply available to the customer after the date of the benefit change;
and
describe the way in which the retailer must give that information to the customer.
[Regulation 12 inserted: SL 2022/103 r. 5.]
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