Energy Coordination (Customer Contracts) Regulations 2004

A standard form contract must include provisions that deal with the following matters —

a requirement for notice to be given by the customer to the retailer before the customer leaves the supply address;

the method used to determine the final charge payable by the customer for gas supplied at the supply address and any fee payable by the customer in respect of that determination; and

the nature and extent of the customer’s obligation to pay for gas supplied at the supply address.

Without limiting subregulation (1)(c), a standard form contract must include a provision to the effect that if the customer (the old customer) leaves the supply address and another customer (the new customer) enters into a customer contract (the new contract) with the retailer for that supply address, the old customer is not required to pay for any gas supplied at that supply address after the time when the new customer’s obligation to pay for gas supplied under the new contract takes effect.