Other matters relating to payment assistance
34 Other matters relating to payment assistance
In this clause —
payment scheme means a payment plan or other arrangement under clause 29, 30 or 33(2).
Nothing in clause 29, 30 or 33 prevents a licensee from offering a payment arrangement or other kind of assistance in addition to a payment scheme.
Despite clause 29, 30 or 33, a licensee is not required to, but may, offer a payment scheme to a customer who has had 2 payment schemes cancelled because they have not been complied with.
A licensee must have written information about the payment schemes and other assistance that it has available to customers for the purposes of clause 29, 30 or 33.
The information must be publicly available.
[Clause 34 amended: SL 2024/106 cl. 10.]
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