Minimum performance standards for standard supply connections
9 Minimum performance standards for standard supply connections
A connection is a standard supply connection if it —
connects a metered water supply service to an existing main; and
comprises 20 mm water supply pipes.
A standard supply connection must be completed before the end of the period of 10 business days starting on the day on which both of these things have been complied with —
the customer has done and complied with all the things that the customer must do and comply with before a standard supply connection is made; and
the fees that apply in relation to the standard supply connection have been paid.
Subclause (2) does not apply if the licensee and customer expressly agree otherwise.
A licensee must ensure that there is a 90% compliance rate with subclause (2) in any 12‑month period ending on 30 June.
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