Information about services and facilities
21 Information about services and facilities
The operator of a retirement village commits an offence if—
the operator tells a prospective resident of the village that—
a service is provided for residents at the village; or
a facility is available at the village; or
a service or facility is associated with the village; and
the service or facility is not provided or available at, or associated with, the village.
Maximum penalty: 50 penalty units.
The operator of a retirement village commits an offence if—
the operator tells a prospective resident of the village that a service or facility is to be provided to, or made available by the operator at, the village or to the residents in the future; and
the operator enters into a village contract with the prospective resident; and
the village contract does not state—
that the service or facility is to be provided to, or made available by the operator at, the village or to the residents; or
the day by when the service or facility is to be provided or made available.
Maximum penalty: 50 penalty units.
An offence against this section is a strict liability offence.
A resident of a retirement village may apply to the ACAT for an order directing the operator of the village to pay compensation to the resident if a service or facility mentioned in the resident’s village contract is not provided or made available—
by the date stated in the contract; or
if the contract does not state a date—within a reasonable time.
This Act’s bill:Explanatory statementSecond reading speech
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