Referral of complaints about public authorities for investigation
12A Referral of complaints about public authorities for investigation
The Ombudsman may, if the Ombudsman considers it appropriate, refer a complaint about the conduct of a public authority to the public authority for investigation.
The public authority must report to the Ombudsman on the outcome of the referral.
The Ombudsman may, when referring the complaint to the public authority, make recommendations on whether, and in what way, the public authority may investigate or otherwise deal with the complaint.
The Ombudsman may monitor the progress of the public authority’s investigation of the complaint.
The public authority must, on the request of the Ombudsman, provide documents and other information relating to the complaint.
The Ombudsman may, if the Ombudsman considers it appropriate, also continue to deal with the complaint.
In this section—
complaint includes part of a complaint.
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