Review of complaints handling systems
25A Review of complaints handling systems
The Ombudsman may review the systems of a public authority for handling complaints.
The Ombudsman may, in carrying out the review, require the head of the public authority to provide information about the systems, including the operation of the systems.
The Ombudsman may—
report on issues relating to the systems, and
review the policies and performance of the public authority in relation to handling complaints, and
make recommendations the Ombudsman considers appropriate.
A copy of a report containing recommendations—
must be given to the relevant Minister in relation to the public authority, and
may be given to another person or body the Ombudsman considers appropriate.
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