Mediation of complaint involving consumer dispute solely
481 Mediation of complaint involving consumer dispute solely
This section applies to a complaint that involves a consumer dispute but does not involve an issue of unsatisfactory professional conduct or professional misconduct.
If the Law Society considers the whole or part of the matter the subject of the complaint is capable of resolution by mediation, the
Society may suggest to the complainant and the Australian legal practitioner to whom the complaint relates that they enter into a process of mediation.
If the complainant and the practitioner agree to enter into a process of mediation in connection with the complaint:
the Society may refer the complaint to mediation by a prescribed mediator; and
no further action is required on the complaint to the extent it is referred to mediation, except as provided by section 485.
This Act’s bill:Explanatory statementSecond reading speech
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