Compulsory mediation of consumer dispute
483 Compulsory mediation of consumer dispute
(1) Despite any other provision of this Part, the Law Society may, by written notice, require the complainant and the Australian legal practitioner concerned to enter into a process of mediation under this Part in connection with a consumer dispute that comprises or is involved in a complaint.
After the notice is given:
(a) the Society may refer the complaint to mediation by a prescribed mediator; and
(b) if and so far as it involves an issue of unsatisfactory professional conduct or professional misconduct, the complaint must continue to be dealt with under this Part after or during the mediation or attempt at mediation; and
(c) no further action is required on the consumer dispute to the extent it is referred to mediation, except:
as provided by section 485; and
(ii) so far as the consumer dispute is relevant to deciding the complaint.
This Act’s bill:Explanatory statementSecond reading speech
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