484
CurrentNature of mediation
Chapter 4Complaints and discipline
Part 4.5Mediation
484 Nature of mediation
Mediation of a consumer dispute is not limited to formal mediation procedures and extends to encompass preliminary assistance in dispute resolution, including the giving of informal advice designed to ensure:
(a)
the parties are fully aware of their rights and obligations; and
(b) there is full and open communication between the parties concerning the dispute.
This Act’s bill:Explanatory statementSecond reading speech
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