Requests to resolve claims for payment—Act, s 158
15 Requests to resolve claims for payment—Act, s 158
This section prescribes, for section 158(4) of the Act, the way in which the chief executive must deal with a request, made by a claimant under section 158(2) of the Act, to resolve a claim for payment of a prize in an authorised game.
The chief executive must ask the licensed provider to immediately try to resolve the claim.
If, within 14 days after making the request, the chief executive is not advised of the resolution of the claim by the licensed provider or claimant, the chief executive must by written notice given to the provider and the claimant, invite submissions about the provider’s decision within 1 month after receiving the notice (the submission period).
Submissions must be made in writing.
As soon as practicable after the end of the submission period, the chief executive must—
consider all written submissions properly made; and
consider the results of any investigation carried out by the chief executive under section 158(4)(b) of the Act; and
make a decision about the claim; and
give the licensed provider and claimant an information notice for the decision.
However, the chief executive is not required to take or complete action under subsection (5) if the chief executive is advised of the resolution of the claim by the licensed provider or claimant.
Nothing in this section affects or prejudices any other right or remedy of a licensed provider or claimant in an authorised game.
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