Remedies

In force

If it is found that the Corporation has breached any of these standards, the Corporation is to do 1 or more of the following:

(a)

provide a written or oral apology;

(b)

furnish a written explanation;

(c)

meet with the worker or employer to consider his or her views and to achieve a resolution of the matter;

(d)

furnish information to the worker or the employer, in an appropriate form, which outlines, where relevant—

(i)

the status of any claim and extent of entitlements;

and

(ii)

the review rights that exist under this Act; and

(iii)

the services that are available and the timeframes that should apply in relation to a dispute;

(e)

provide a worker with a copy of his or her file in accordance with section 180 of this Act or under the

Freedom of Information

Act 1991;

(f)

invite feedback about any response and ensure that any questions are answered or requests are responded to in an appropriate manner;

(g)

take any other reasonable steps to remedy the matter.

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