Ambulance Service (Non-emergency Patient Transport) Regulations 2019

If there is a reportable incident in respect of an NEPT Service, the licensee of the Service must –

notify the Secretary orally of the reportable incident as soon as practicable after the incident occurred; and submit to the Secretary a written report on the reportable incident, in an approved form, within 2 business days after the reportable incident; and if the reportable incident was a critical incident involving a patient of the Service, the next of kin, patient representative or legal representative of the patient must be notified orally as soon as practicable after the incident occurred.