9A
CurrentReferral of matter to Ombudsman as complaint
Part 2Complaints
9A Referral of matter to Ombudsman as complaint
The Regulator may refer to the Ombudsman, in writing, a matter that is the subject of a dispute in which the Regulator has been asked to mediate under section 45 of the Electricity Supply Industry Act 1995 or section 49 of the Gas Act 2000 if the Ombudsman and all parties to the dispute consent to the referral.
A matter referred to the Ombudsman under this section is taken to be a complaint made under this Act.
The Regulator is to take no further action in respect of a matter that has been referred to the Ombudsman under this section unless the Ombudsman refers the matter back to the Regulator under section 19.
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