Local Government Act 1993

A person may make a complaint to the Director – that a council, councillor or general manager has failed to comply with requirements under this or any other Act; or that a councillor, general manager or employee of a council may have committed an offence under this Act.

A complaint must – be in writing; and identify the complainant and the person against whom the complaint is made; and give particulars of the grounds of the complaint; and be verified by statutory declaration; and be lodged with the Director.

The Director may require a complainant to give further particulars of the complaint supported by a statutory declaration.

The Director may determine the procedure for handling complaints, including – the acceptance and rejection of complaints or any parts of a complaint; and whether or not an investigation is to be held and, if so, whether to investigate the whole or part only of the complaint; and the dismissal of complaints.

Without limiting the power of the Director under subsection (4) to determine the procedure for handling complaints, the Director may dismiss a complaint at any time after receiving it if the Director considers that the complaint is frivolous or vexatious.

If the Director rejects a complaint, the Director is to notify the complainant, in writing, of the rejection and the reasons for it.