Customer service code
57 Customer service code
Subject to this Division, the Regulator must issue a customer service code for regulated services.
The customer service code may specify minimum service standards and conditions for regulated services with which a regulated entity is to comply.
In developing a customer service code, the Regulator – must consult with regulated entities; and may consult with any person or group of persons the Regulator considers relevant; and must ensure that the customer service code – is not inconsistent with a regulated entity's obligations relating to water quantity and quality and the provision of sewerage services as referred to in the Public Health Act 1997, the Environmental Management and Pollution Control Act 1994 and the Water Management Act 1999; and includes any other matters prescribed in the regulations; and may provide for different service standards to be applied to different classes of customers or that may apply to different locations in Tasmania.
The regulations may specify minimum standards and conditions of service and supply that are to be included in the customer service code.
This provision refers to the regulations (prescribed in the regulations
, The regulations may specify
). Made under this Act:
- Water and Sewerage Industry (Customer Service Standards) Regulations 2019
- Water and Sewerage Industry (General) Regulations 2019
- Water and Sewerage Industry (Pricing and Related Matters) Regulations 2021
4 more instruments made under this Act are listed on the Act’s overview.
This Act’s bill:Explanatory notesSecond reading speech
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