reg 28
In forceCustomer service code to specify financial hardship policy
Part 8Payment of Arrears
28 Customer service code to specify financial hardship policy
A customer service code must specify that a regulated entity must have, and apply, a financial hardship policy to customers who are suffering financial hardship.
A customer service code must specify that a regulated entity’s financial hardship policy must be consistent with the customer service code and the Act.
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