reg 31
In forceCustomer service code to specify matters relating to customer enquiries
Part 9Customer Information, Services and Obligations
31 Customer service code to specify matters relating to customer enquiries
A customer service code must specify that a regulated entity must have a policy that must specify –
how a customer may make an enquiry to the regulated entity; and how the regulated entity is to deal with an enquiry made to the regulated entity by a customer; and the time period in which an enquiry made to the regulated entity by a customer must be dealt with by the regulated entity.
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