Customer service code to specify customer obligations
33 Customer service code to specify customer obligations
A customer service code must specify that a customer must notify the regulated entity of a change to the customer's personal circumstances that may affect – whether the customer may be required to pay a fee or interest to the regulated entity; or the amount of a fee or interest that the customer may be required to pay to the regulated entity.
A customer service code must specify the changes to a customer’s personal circumstances that are relevant for the purposes of subregulation (1).
A customer service code must specify the time period within which a customer who owns or occupies property must notify the regulated entity before the person vacates, sells or leases the property to another person.
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