Building Services (Complaint Resolution and Administration) Regulations 2011

If a permit authority refuses to grant a permit or building approval certificate to an applicant, the permit authority must refund to the applicant the amount of the building services levy paid in respect of the permit or building approval certificate.

The permit authority must include the refund with the written notice of the decision to refuse given under the Building Act 2011 section 24 or 60.

The Building Commissioner may refund all or part of an amount of building services levy that has been paid in a particular case if the Building Commissioner is satisfied that exceptional circumstances warrant the refund being given in that case.