Benefit changes
13 Benefit changes
In this regulation —
benefit change means a change to, or the expiry of, a benefit (such as a price discount) provided under a customer contract to the customer during a period that ends earlier than the date on which the contract will end.
If a customer contract provides for a benefit change, the contract must —
state that the retailer is required to inform the customer, not more than 40 business days and not less than 20 business days before the date of the benefit change, of —
the benefit change; and
the options for supply available to the customer after the date of the benefit change;
and
describe the way in which the retailer must give that information to the customer.
[Regulation 13 inserted: SL 2022/104 r. 8.]
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