20
CurrentPayment difficulties and debt recovery
Part 2Requirements for all customer contracts
20 Payment difficulties and debt recovery
(1)
A customer contract must set out the procedures to be followed by the retailer and the customer if the customer has difficulty paying a bill.
[(2) deleted]
(3)
A customer contract must set out the procedures to be followed by the retailer in relation to debt collection.
Note for this regulation:
Regulation 48 sets out standards of service to be met by a retailer in relation to debt collection.
[Regulation 20 amended: SL 2022/104 r. 13 and 28.]
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