Confidentiality
22 Confidentiality
A customer contract must specify the steps that are to be taken by the retailer to ensure that information held by the retailer about the customer is dealt with in a confidential manner.
A customer contract complies with subregulation (1) if the contract specifies —
that the retailer has a privacy policy that sets out the steps that are to be taken by the retailer to ensure that information held by the retailer about the customer is dealt with in a confidential manner; and
the way in which the customer may obtain a copy of the retailer’s privacy policy without charge.
Note for this regulation:
Regulation 49 sets out standards of service to be met by a retailer in relation to dealing with information about a customer’s failure to pay a bill.
[Regulation 22 inserted: SL 2022/104 r. 14.]
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