Cooling‑off period for non‑standard contracts
40 Cooling‑off period for non‑standard contracts
In this regulation —
cooling‑off period means the period referred to in subregulation (2).
A customer has a right, at his or her discretion, to rescind a non‑standard contract within the period of 10 business days after the contract is entered into and this right must be specified in the contract.
A non‑standard contract must prohibit the retailer from supplying gas to the customer under the contract during the cooling‑off period unless the customer requests supply.
A non‑standard contract must require the customer to pay the retailer for gas supplied and for any services provided in connection with that supply if —
at the request of the customer, gas is supplied to the customer during the cooling‑off period; and
the customer exercises his or her right to rescind the contract during that period.
[Regulation 40 amended: SL 2022/104 r. 22 and 28.]
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