Energy Coordination (Customer Contracts) Regulations 2004

A fixed term contract must state that the retailer is required to notify the customer —

of the day on which the contract is due to expire; and

of the options for supply available to the customer after expiry; and

of the terms and conditions that will apply after expiry unless the customer exercises 1 of the options referred to in paragraph (b); and

of the way in which the retailer must give the notification referred to in this subregulation to the customer.

Subject to subregulation (3), the fixed term contract must state that the notification referred to in subregulation (1) is required to be given not more than 40 business days and not less than 20 business days before the day on which the contract is due to expire.

If the term of the fixed term contract is less than 1 month, the contract must state that the notification referred to in subregulation (1) is required to be given at the commencement of the term.

The fixed term contract (the current contract) must state that the retailer is not required to give the notification referred to in subregulation (1) if the customer —

has already entered into a new fixed term contract with the retailer for the supply address to which the current contract applies; or

has informed the retailer as to which of the options for supply referred to in subregulation (1)(b) the customer requires on the expiry of the current contract.