Representatives of users
20 Representatives of users
The Director may recognize as a user’s representative a person whom the user has chosen to complain on the user’s behalf.
The Director may recognize as a user’s representative a person who is not chosen by the user, and may allow that person to complain to the Director on the user’s behalf, if —
the user —
has died; or
in the Director’s opinion, is unable to complain to the Director and unable to choose a person to complain on the user’s behalf;
and
the person who wishes to represent the user has, in the Director’s opinion, a sufficient interest in the subject matter of the complaint.
The Director is not to recognize a person as a representative unless the person satisfies the Director that he or she —
is acting without remuneration; and
except in the case of a relative of the user, has no financial interest in the outcome of the complaint.
In subsection (3) —
relative, in relation to a user, includes a de facto partner of the user.
[Section 20 amended: No. 28 of 2003 s. 79; No. 33 of 2010 s. 11.]
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