Health and Disability Services (Complaints) Act 1995

A complaint must allege that one or more of the following has occurred —

a provider has acted unreasonably by not providing a health service for the user;

a provider has acted unreasonably in the manner of providing a health service for the user, whether the service was requested by the user or a third party;

a provider has acted unreasonably in providing a health service for the user;

a provider has acted unreasonably by denying or restricting the user’s access to records kept by the provider and relating to the user;

a provider has acted unreasonably in disclosing or using the user’s health records or confidential information about the user;

a manager has acted unreasonably in respect of a complaint made to an institution by a user about a provider’s action which is of a kind mentioned in paragraphs (a) to (e) by —

not properly investigating the complaint or causing it to be properly investigated; or

not taking, or causing to be taken, proper action on the complaint;

a provider has —

acted unreasonably by charging the user an excessive fee; or

otherwise acted unreasonably with respect to a fee;

a provider that is an applicable organisation as defined in section 4 of the Carers Recognition Act 2004 has failed to comply with the Carers Charter as defined in that section;

a health care worker has failed to comply with a code of conduct that applies to the health care worker;

a health care worker has failed to comply with an interim prohibition order;

a health care worker has failed to comply with a prohibition order.

In subsection (1)(f) —