Veterinary Practice Act 2021

The Board must assess each complaint as soon as practicable after it is made.

The Board may, for the purposes of assessing a complaint, do 1 or more of the following —

investigate the complaint in any way it considers appropriate;

under section 112 direct an inspector to investigate the complaint;

under section 129(1) require the respondent to undergo a health assessment.

When assessing a complaint, the Board may take into account the following —

any information obtained as a result of an investigation of the complaint;

any report on a health assessment, or information provided, under section 132;

any discussion with the respondent under section 133(4);

any other information the Board considers relevant.