Victims’ Commissioner and Sexual Violence Review Board Act 2024

This section applies to a complaint made to a government entity or non-government entity under section 45.

The entity must—

give the complainant information about the process that will be used for resolving the complaint; and

take all reasonable steps to resolve the complaint as soon as is reasonably practicable.

Without limiting subsection (2)(b), the entity may comply with the subsection by—

referring the complaint to another entity mentioned in subsection (4) to resolve; and

giving the other entity timely and reasonable assistance to resolve the complaint.

For subsection (3)(a), the other entities are—

the commissioner; or

for a government entity—another government entity; or

for a non-government entity—the entity that gives the non-government entity funding to provide services to help affected victims.