Dealing with complaint
52 Dealing with complaint
If the commissioner decides to deal with a complaint, the commissioner may take any reasonable steps the commissioner considers appropriate to resolve the complaint.
Without limiting subsection (1), the commissioner may—
ask the complainant or prescribed person to give the commissioner information relevant to the complaint; or
make enquiries of, and discuss the complaint with, the complainant and the prescribed person; or
ask the prescribed person to make submissions to the commissioner in writing in response to the complaint; or
give the complainant a copy of the prescribed person’s written submissions; or
make recommendations to a prescribed person in relation to dealing with affected victims.
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