Ambulance Service (Non-emergency Patient Transport) Regulations 2019

A crew member of an NEPT Service must not accept a patient as a patient of the Service if the crew member knows, or reasonably ought to know, that – the patient is not a low-acuity patient or medium-acuity patient; or the medical needs of the patient are acute or time-critical; or after the patient has been assessed under regulation 5(1)(c) – the patient's vital signs have deteriorated; and in the opinion of the crew member, the patient is no longer a low-acuity patient or medium-acuity patient; or the non-emergency patient transport services to be provided to the patient are outside the authority of the relevant NEPT licence; or providing non-emergency patient transport services to the patient would put at risk the health and safety of the person, a patient, a crew member or a member of the public. Fine not exceeding 3 penalty units.

Nothing in this regulation prevents a licensee, or crew member, from refusing to provide non-emergency patient transport services to a person or patient for any other reason.