Ambulance Service (Non-emergency Patient Transport) Regulations 2019

If the provision of non-emergency patient transport services to a patient is completed at a location other than a health facility, a crew member providing those services must – provide the patient with a copy of the patient's patient care record; and if the patient is being transported with, or received by, his or her patient representative, provide the patient representative with – a verbal handover of the patient from the most experienced crew member in attendance that includes details of any clinical services provided to the patient during the provision of the non-emergency patient transport services; and if a critical incident occurred in respect of the patient while the patient was being provided with the non-emergency patient transport services, verbal details of the critical incident and its effect on the patient.

If the provision of non-emergency patient transport services to a patient is completed at a health facility, a crew member providing those services must provide to an appropriately qualified employee of the health facility receiving the patient (the receiving facility) – a verbal handover of the patient from the most qualified, or experienced, crew member in attendance that includes details of any clinical services provided to the patient during the provision of the non-emergency patient transport services; and a copy of the patient's patient care record; and if a critical incident occurred in respect of the patient while the patient was being provided with the non-emergency patient transport services, verbal details of the critical incident and its effect on the patient.

If a critical incident occurred in respect of a patient while the patient was being provided with non-emergency patient transport services, the licensee of the NEPT Service that provided the services must ensure that – if the patient was transferred to a receiving facility under subregulation (2) for admission at that facility, written confirmation of the details of the critical incident and its effect on the patient is provided to the receiving facility; and in any other case, written confirmation of the details of the critical incident and its effect on the patient is provided to the patient and any patient representative of the patient.