reg 14
In forceNEPT Service details to be provided to patient on request
Part 2NEPT Services
Division 3Provision of non-emergency patient transport services
14 NEPT Service details to be provided to patient on request
If requested by a patient, or a person who is a prospective patient, of an NEPT Service, the licensee of the Service must ensure that the patient is provided with a brochure containing, at a minimum, the following information:
the rights of a patient of the Service;
the contact details for the NEPT Service;
the procedure for making a complaint in respect of the Service, including – how complaints are managed and an approximate time frame in which complaints are to be resolved; and details of other bodies to which a complaint in respect of the Service may be made.
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