Water and Sewerage Industry Act 2008

A regulated entity that provides regulated services must – publish all customer contracts on the regulated entity's internet website and notify all customers of the website address and that the customer contract is located on that website; or in the event that the regulated entity does not maintain an internet website, provide a copy of the customer contract to all customers free of charge. Fine not exceeding 50 penalty units.

The regulated entity must provide a copy of the customer contract to a customer, at cost, on request. Fine not exceeding 50 penalty units.

The regulated entity must ensure that the customer contract includes particulars of the contract prices, or of the manner in which the contract prices are to be calculated or determined, in relation to the provision of water services or sewerage services to customers by the regulated entity. Fine not exceeding 50 penalty units.