reg 19
In forceCustomer service code to specify methods of payment
Part 6Details of Accounts, Meter Readings and Methods of Payment
19 Customer service code to specify methods of payment
A customer service code must specify – the methods by which a customer may pay to the regulated entity an amount of money payable to the regulated entity by the customer; and whether a discount is available to a customer in relation to the method of payment used by the customer to pay to the regulated entity an amount of money payable to the regulated entity by the customer.
A customer service code must specify how a regulated entity may recover from a customer a fee, if the regulated entity has incurred the fee because a payment by the customer has been dishonoured or reversed.
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