Dealing with a complaint
39 Dealing with a complaint
The proprietor of a health service establishment must ensure that a complaint made against the health service establishment is responded to as soon as practicable after the complaint has been made.
Penalty: 40 penalty units.
The proprietor of a health service establishment must ensure that a complaint made against the health service establishment is dealt with as discreetly as possible in the particular circumstances.
Penalty: 40 penalty units.
The proprietor of a health service establishment must ensure that a person who makes a complaint against the health service establishment is informed of the action taken in respect of the complaint.
Penalty: 40 penalty units.
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