Record of complaint
40 Record of complaint
The proprietor of a health service establishment must ensure that a written record is kept of every complaint made against the health service establishment by, or on behalf of, a patient of the health service establishment.
Penalty: 30 penalty units.
For the purposes of subregulation (1), the written record must contain the following information—
the nature of the complaint;
the date of the complaint;
the action taken in respect of that complaint.
The proprietor of a health service establishment must ensure that a written record of a complaint referred to in subregulation (1) is kept in a secure place for a period of 7 years after the complaint was made.
Penalty: 30 penalty units.
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