How complaints may be made
49 How complaints may be made
A complaint may be addressed, either orally or in writing, to a prescribed person.
A written complaint addressed to a prescribed person may be lodged with that person or with any other prescribed person.
A written complaint addressed to a prescribed person and lodged with another prescribed person is to be immediately referred to the person to whom the complaint is addressed.
If a detainee requests a prescribed person to do so, the prescribed person must ensure that all reasonable steps are taken to provide assistance to the detainee in making a complaint under this Part, including, where necessary, the provision of an interpreter.
Except in such circumstances as may be provided by the complaints guidelines, an envelope purporting to contain a complaint must not be opened or its contents inspected or read by anyone other than the person to whom it is addressed.
For the purposes of this clause only, a complaint addressed to the Manager, Court Logistics, Classification and Placements is to be treated as a complaint addressed to the centre manager of a detention centre.
In this clause, prescribed person means—
a centre manager or any other juvenile justice officer, and
the Secretary or any other employee of the Department.
The statute text is free to read above. View subscription options to unlock the case-law research tools for each provision.