How to complain
27 How to complain
A person may complain to the Director orally, including by telephone, or in writing.
If the Director receives an oral complaint the Director must require the person who made it to confirm it in writing.
A person who complains to the Director must give to the Director —
his or her name; and
such other information relating to the person’s identity as the Director may require.
The Director may choose to keep information given to the Director under subsection (3) confidential if there are special circumstances and the Director thinks it is in the complainant’s interest to do so.
The Director may require a person who complains to give more information about the complaint within a time fixed by the Director.
If a person does not comply with a requirement of the Director under subsection (2), (3) or (5), the Director may reject the complaint.
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