s 30
In forceUser or carer must try to resolve matter
Part 3Complaints generally
Division 2Initial procedures
30 User or carer must try to resolve matter
The Director may reject a complaint if the Director is not satisfied that —
(a)
the user or carer, as the case may be, has taken reasonable steps to resolve the matter with the provider; or
(b)
in the case of a user, if the complaint was made on the user’s behalf, all reasonable steps to resolve the matter have been taken on the user’s behalf.
[Section 30 amended: No. 37 of 2004 s. 34; No. 33 of 2010 s. 15.]
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