Public Sector Management (Breaches of Public Sector Standards) Regulations 2005

If a claim is lodged with a public sector body, the public sector body must make reasonable attempts to resolve the claim with the claimant within the period of 21 days starting on the day after the day on which the claim was lodged.

Without limiting subregulation (1), the public sector body must make all reasonable efforts to do the following within the 21 days mentioned in subregulation (1) —

allocate a person to deal with the claim who was not involved in the original process or decision;

discuss the claim with the claimant;

give the claimant all information required to understand the claim resolution process and potential options for resolution of the claim;

assess the claim;

discuss the public sector body’s assessment of the claim with the claimant as soon as practicable after completing the assessment;

if the claim is not resolved, notify the claimant of the process for referring the claim to either the Commissioner or the WAIRC.

The public sector body must keep records of its compliance with subregulations (1) and (2) and, if relevant, the reasons it was unable to comply with any requirements of subregulation (2).