32
CurrentOutcomes for service requirements in this Division
32 Outcomes for service requirements in this Division
The outcomes intended to be achieved by the service requirements in this Division are the following—
(a)
service users understand complaint handling processes and are supported to provide feedback, complaints or concerns relating to service safety and quality;
(b)
service users are protected from reprisal when providing feedback, complaints or concerns about service safety and quality;
(c)
service user feedback, complaints or concerns are promptly acknowledged and dealt with.
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