Retailer to arrange remote de-energisation or remote re-energisation of premises after small customer request
10B Retailer to arrange remote de-energisation or remote re-energisation of premises after small customer request
This clause applies if—
a small customer has requested that a retailer arrange the de-energisation or re-energisation of the small customer’s premises, and
the retailer intends to request or has requested a metering provider to carry out the remote de-energisation or remote re-energisation of the premises.
The retailer must takes steps to ensure that a metering provider carries out the remote re-energisation—
if the customer’s request is made before 3 pm on a business day—by not later than the end of the next business day following the day the customer’s request is made, or
if the customer’s request is made after 3 pm on a business day—by not later than the end of the second business day following the day the customer’s request is made.
Maximum penalty—1,000 penalty units for a corporation or 500 penalty units for an individual.
A request to a retailer by a small customer may specify a date or a time and date, not less than 2 business days after the date of the request, on which the small customer and retailer agree that the remote de-energisation or remote re-energisation of the premises is to take place.
If a retailer and small customer agree on a specified date or a time and date under subclause (3), the retailer must take steps to ensure that a metering provider carries out the remote de-energisation or remote re-energisation by not later than the end of the specified date or at the time and date.
Maximum penalty—1,000 penalty units for a corporation or 500 penalty units for an individual.
A retailer must, after requesting that a metering provider remotely re-energise premises, but before the following date or time and date, give the metering provider a copy of the statement or notice the retailer is required to obtain under clause 38D(2) of the Gas and Electricity (Consumer Safety) Regulation 2018—
if the small customer and retailer have agreed a specified date on which the remote re-energisation is to take place—the end of the specified date,
if the small customer and retailer have agreed a specified time and date on which the remote re-energisation is to take place—the specified time and date.
Maximum penalty—10 penalty units.
Nothing in this clause requires a retailer to request the remote re-energisation of premises if the retailer would be permitted, were the premises energised, to de-energise the premises under the National Energy Retail Rules.
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