Electricity Supply (General) Regulation 2014

The exemption of a person (the exempt person) from section 13 of the Act (under clause 14) is subject to the condition that the exempt person comply with this clause, if the person in respect of whom the connection services are provided occupies residential premises and the person’s electricity consumption is measured by a separate electricity meter.

An exempt person must not disconnect premises from the exempt person’s distribution system—

while any application made by the occupier of the premises for assistance under any Government funded rebate or relief scheme, or under any payment plan operated by the exempt person, is pending, or

while any life support system that relies on electricity for its operation is in use at the premises.

If the exempt person becomes authorised (under an agreement with the person in respect of whom the connection services are provided) to disconnect premises from a distribution system, the exempt person must not do so—

on a Friday, Saturday or Sunday, or

on a public holiday or day immediately preceding a public holiday, or

after 3pm on any other day.

The exempt person must not take action to disconnect premises from the exempt person’s distribution system unless the exempt person has given at least 14 days written notice of the exempt person’s intention to do so.

The notice—

must specify the grounds on which the exempt person is taking the action proposed, and

must indicate the date on or after which the supply to the customer’s premises may be disconnected if those grounds are not removed, being a date occurring not earlier than 14 days after the notice is sent, and

must advise the customer of the customer’s rights under subclause (2).

An exempt person must, if the grounds on which the supply was disconnected are remedied by the occupier of the premises concerned, reconnect premises within a reasonable time.

An exempt person must, on receiving notice that the exempt person’s premises are to be disconnected from the distribution system, immediately give written notice of the disconnection to any person to whom the exempt person provides connection services or supplies electricity under an electricity supply arrangement and who will be affected by the disconnection.

Nothing in this clause affects any right or obligation to disconnect premises arising from the operation of the Electricity Supply (Safety and Network Management) Regulation 2014 or Gas and Electricity (Consumer Safety) Act 2017.